Shipping & Returns
We know you're stoked to get your merch, and so are we! We give our team within 1-5 business days to process all orders once they have been placed. We currently only fulfill orders on weekdays, Monday -Friday 9am to 5pm. Once it's shipped, it's in the carrier's hands and delivery may be subjected to delays and technical issues regarding updated tracking information. Patience is appreciated for the necessary time for items to be delivered.
After we process your order, you will be sent a shipping confirmation via email with your tracking number. Tracking will continue to update once processed and scanned by USPS.
PRIORITY MAIL/EXPEDITED SHIPPING
Selection of Priority Mail (1-3 Business day shipping) and Priority Mail Express (Next day-2day Shipping) are still subject to processing times by our fulfillment team.
Delivery times shown at checkout are an ESTIMATE. Delivery dates will be given through your tracking number as processed by the USPS. We do not offer money-back guarantees for delayed items by USPS once we have shipped from our warehouse.
Free shipping is only offered for domestic orders located in the United States & Canada, with qualifying purchases of $75+ USD ($98+ CAD). Free Shipping is not offered during our Black Friday Sale.
Please verify that all addresses given are correct and your mailbox is visible and secure, to ensure a successful delivery!
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. We are not responsible for, or able to refund or replace orders shipped to the wrong address.
Orders may be placed on an "address hold" if our fulfillment system is unable to verify your address, we will contact you to inform you of the hold and confirm the correction to continue shipment of your order.
Usual protocol if your package has been marked as "delivered" by USPS but is not present is to check with neighbors, building management, and the surrounding area.
Occasionally, carriers will mark packages as "delivered" prematurely and can be delivered a day or two later.
If you are still unable to locate the package, please contact your local post office/carrier for assistance in locating your package. For orders over $100, your packages are automatically insured and you must file a claim with USPS for reimbursement.
Please ensure the address/mailbox given is visible and secure and all steps are taken to monitor your delivery alerts with the given USPS tracking number, to ensure a successful delivery.
If your package is marked as “UNDELIVERABLE” or “RETURN TO SENDER”, your address may have been incorrect or the carrier was unable to access your delivery location. We can reship the package once more with correction, if delivery is unsuccessful again only the items will be refunded (not shipping fees)
\\RETURNS & EXCHANGES\\
If you don't love your item(s), you can send them back for a refund, store credit, or an exchange, within 30 days of ordering. If postmarked after 30 days, we will refuse and return items at the customer's expense.
STEP 1: Click here to start your return or exchange and select the items you are returning.
STEP 2: Download the prepaid return label and immediately ship your items back to us. If purchasing your own shipping label, please supply us the tracking number to ensure your return does not become lost or stuck in transit.
STEP 3: Your return will be processed within 3 business days of being delivered back to Relentless Betrayal.
-Apparel must not be worn, washed, or altered.
-No visible signs of use including deodorant stains/cosmetic stains, perfumes/scents, animal hair, etc.
-Jewelry items must also be returned in the same condition they were received.
Sale items are FINAL. Gift cards are non-refundable. Orders placed using a discount code are eligible for Store Credit ONLY.
All exchanges and refunds will only be processed once returns have been received. Once your return is received and inspected, we'll send an email to notify you that we have processed your refund or exchange. Exchanges are still subject to processing times and new tracking will be sent once processed/shipped. Any refunds will take 2-3 business days to show back up in your bank statements.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
PREPAID RETURN SHIPPING LABELS
PREPAID RETURN LABELS MAY ONLY BE USED ONCE. LIMIT 1 PREPAID RETURN SHIPPING LABEL PER ORDER. THE LABEL IS ONLY TO BE USED TO RETURN THE ORDER IT WAS CREATED FOR.
PIECES MUST BE SENT BACK IN THE ORIGINAL MAILER OR A PACKAGE OF EQUAL WEIGHT. FOR PACKAGES SHIPPED IN PRIORITY FLAT-RATE ENVELOPES, RETURN PIECES USING THE INCLUDED POLY-MAILER. DO NOT SHIP PIECES BACK USING A PRIORITY ENVELOPE. ANY POSTAGE DUE INCURRED FROM A IMPROPER PACKAGING WILL BE DEDUCTED FROM THE REFUND AMOUNT.