Politique d'expédition

//SHIPPING//

PROCESSING TIMES

We know you're stoked to get your merch, and so are we! We give our team within 1-5 business days to process all orders once they have been placed. We currently only fulfill orders on weekdays, Monday -Friday 9am to 5pm EST. Once it's shipped, it's in the carrier's hands and delivery may be subjected to delays and technical issues regarding updated tracking information. Patience is appreciated for the necessary time for items to be delivered.

After we process your order, you will be sent a shipping confirmation via email with your tracking number. Tracking will continue to update once processed and scanned by USPS. Please allow up to 2 business days from dispatch for your tracking number to update. Some tracking numbers may take up to 7 days for tracking to update. 

We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!

International destinations outside of the US are likely to experience delays in customs processing and delivery.

 

PRIORITY MAIL/EXPEDITED SHIPPING

Selection of Priority Mail (1-3 Business day shipping) and Priority Mail Express (Next day-2day Shipping) are still subject to normal processing times by our fulfillment team within our business hours.

 

DELIVERY TIMES

Delivery times shown at checkout are an ESTIMATE. Delivery dates will be given through your tracking number as processed by the USPS. We do not offer money-back guarantees for delayed items by USPS once we have shipped from our warehouse. 

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly.

 

FREE SHIPPING

Free shipping is only offered for domestic orders located in the United States, with qualifying purchases of $100+ USD. Free Shipping is not offered during our Black Friday Sale.

We do not offer Free Shipping for International Orders.

 

DELIVERY STATUS

Usual protocol if your package has been marked as "delivered" by USPS but is not present is to check with neighbors, building management, and the surrounding area. 

Occasionally, carriers will mark packages as "delivered" prematurely and can be delivered a few days later, please allow time for the package to arrive.

If you are still unable to locate the package, please contact your local post office/carrier for assistance in locating your package. For orders over $100, your packages are automatically insured and you must file a claim with USPS for reimbursement.

Please ensure the address/mailbox given is visible and secure and all steps are taken to monitor your delivery alerts with the given USPS tracking number, to ensure a successful delivery. We are not responsible to replace stolen packages, if the shipping address is not secure.

We advise, signing up for delivery instructions for to instruct the postal service to leave your package in a specific location or left with a trusted neighbor. Please advise, the package be held by the post office, if the shipping address is a communal package mailbox shared with an apartment complex or neighborhood.

 

UNDELIVERABLE PACKAGES

If your package is marked as “UNDELIVERABLE” or “RETURN TO SENDER”, in some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid or the carrier was unable to access your delivery location.

We can reship the package once more with correction (within the United States), if delivery is unsuccessful again only the value of the items will be refunded (not shipping fees).