Politique de remboursement

ORDER CHANGES/CANCELLATIONS

Cancel Order: Please contact us ASAP if you would like to cancel your order. If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return and not a final sale item. Credit card companies may take up to 5 business days to return the payment back into your account. We ask that you check with your payment provider.

Order Changes/Updates: Please contact us ASAP before your order has been processed by our fulfillment center, to change any sizes or add or remove any items from your order. You can return the items to us after you have received it, for an exchange following the return instructions below.

So we can better assist you, please include your order number followed with your request.

Examples:

Order #123456 - Address/Product Change

Order #123456 - Cancel Order

Current average response time is 24-48 business days for a response to your inquiry. We are available Monday to Friday, 9am-5pm (EST).

 

DOMESTIC RETURNS & EXCHANGES

If you don't love your item(s), you can send them back for a refund, store credit, or an exchange, within 30 days of ordering. If postmarked after 30 days, we will refuse and return items at the customer's expense.

STEP 1: Click here to start your return or exchange and select the items you are returning. 

STEP 2: Download the prepaid return label and immediately ship your items back to us. If purchasing your own shipping label, please supply us the tracking number to ensure your return does not become lost or stuck in transit.

STEP 3: Your return will be processed within 3 business days of being delivered back to Relentless Betrayal.

 

QUALIFICATIONS

-Apparel must not be worn, washed, or altered.

-No visible signs of use including deodorant stains/cosmetic stains, perfumes/scents, animal hair, etc.

-Jewelry items must also be returned in the same condition they were received. 

Sale items are FINAL. Gift cards are non-refundable. Orders placed using a discount code are eligible for Store Credit ONLY.

All exchanges and refunds will only be processed once returns have been received. Once your return is received and inspected, we'll send an email to notify you that we have processed your refund or exchange. Exchanges are still subject to processing times and new tracking will be sent once processed/shipped. Any refunds will take 2-3 business days to show back up in your bank statements.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.

 

PREPAID RETURN SHIPPING LABELS

PREPAID RETURN LABELS MAY ONLY BE USED ONCE. LIMIT 1 PREPAID RETURN SHIPPING LABEL PER ORDER. THE LABEL IS ONLY TO BE USED TO RETURN THE ORDER IT WAS CREATED FOR.

 

RETURN PACKAGING

PIECES MUST BE SENT BACK IN THE ORIGINAL MAILER OR A PACKAGE OF EQUAL WEIGHT. FOR PACKAGES SHIPPED IN PRIORITY FLAT-RATE ENVELOPES, RETURN PIECES USING THE INCLUDED POLY-MAILER. DO NOT SHIP PIECES BACK USING A PRIORITY ENVELOPE. ANY POSTAGE DUE INCURRED FROM A IMPROPER PACKAGING WILL BE DEDUCTED FROM THE REFUND AMOUNT.

RETURNS FOR INTERNATIONAL ORDERS

At this time, we are only able to provide Return Labels for customers residing in the US. Customers residing outside the US are responsible for obtaining and paying for their own return shipping labels, we recommend that your return package is insured for its value, and that you retain your proof/receipt of shipping from the carrier as Relentless Betrayal is not responsible for lost or damaged returns. 

International returns are subject to the same Return Policy as our Domestic Returns. Returns can be made through our Returns Portal. However, at this time we are unable to provide Return Labels for International orders. We recommend using carriers that issue tracking numbers. Any taxes or duties that incur are the responsibility of the sender.

Please email proof of tracking to us at info@relentlessbetrayal.com.

We are currently unable to offer exchanges for international orders. We recommend that customers who would like to do an "exchange" should select the store credit option in the return portal.

"Returns To Sender" for International Orders

If shipping addresses are undeliverable or the package is unclaimed with local postal services in your country, your package will be marked as"Return to Sender" and sent back to us. We will only be able to refund the value of the items in the order (not shipping fees), as we do not cover the cost for reshipment on international orders. 

If reshipment is requested, we can send an invoice for international postage to be paid again and your order will be shipped back to you upon payment.